Broker Conference 2025

Matthew Syed is a renowned author and speaker specialising in high performance. He has authored seven best-selling books, including 'Bounce', 'Black Box Thinking', 'Rebel Ideas' and ‘The Greatest’, exploring the connection between mindset and achieving high performance. As a multi-award-winning journalist for The Times and The Sunday Times, Matthew also hosts the BBC Radio 4 programme 'Sideways'.

Formerly the England table tennis number one, he co-founded Matthew Syed Consulting (MSC), helping organisations build growth mindset cultures and drive higher performance in individuals, teams, and organisations.

Matthew's work extends to the education sector, where he actively supports initiatives to improve mindsets in schools and young people. He is a founding member of the charity Greenhouse Sports and an ambassador for the PiXL Educational Foundation.

Professor Moira Clark is a distinguished expert in strategic marketing and customer management. Professor of Strategic Marketing at Henley Business School and Founder and Director of The Henley Centre for Customer Management, her expertise includes customer engagement, experience, journey mapping and service excellence.

Widely published and a renowned consultant, she advises top international firms and chairs the European Contact Centre and Customer Service Awards.

Moira’s work bridges academic research and real-world applications, significantly advancing the understanding of customer management.

Stuart Pearce MBE is a celebrated English footballer and began his professional career at 21 with Coventry, later spending 12 years at Nottingham Forest, 11 as Club Captain. He also played for Newcastle United, reaching two FA Cup Finals and competing in the Champions League. He then joined West Ham United, and concluded his career at Manchester City at 40, helping them win the Championship.

Stuart represented his country 78 times, with 9 appearances as Captain, playing in the World Cup and the European Championships. His 1996 penalty celebration remains iconic, and he was awarded an MBE in 1999 for his services to football.

As a manager, Stuart led Manchester City, England's U21 team to four successive U21 European Championships, and the Great Britain squad at the London 2012 Olympics.

Now a football pundit and corporate speaker, Stuart leverages his football and business expertise.